Shipment Processing Time: All orders are processed within 2–3 business days of receipt, excluding weekends and holidays. Orders are not processed or shipped from Friday, 12 pm CST, through Sunday or holidays. During periods of high order volume, shipments may be delayed by a few days. Customers will be notified via email or phone in the event of significant delays.
Shipping Rates and Delivery Estimates: Standard parcel shipping is weight-based. Where available, calculated carrier rates show at checkout; weight-band standard rates apply otherwise. Freight, oversized, quote-required, pickup-only, and product-specific shipping programs are excluded. Depending on the item, an order may use calculated carrier shipping, weight-band standard shipping, calculated LTL freight, a freight quote, freight included in the item price, or warehouse pickup. The method and price shown on the product page and at checkout control.
Free Shipping or Included Freight: Free shipping or freight-included treatment applies only when the individual product listing or checkout expressly says so. It does not create a storewide order-value threshold or extend to other products in the cart.
Freight Shipments: Freight pricing and delivery options can vary by destination, business or residential address, liftgate need, limited access, unloading method, and other delivery requirements. If a product page says Request a Freight Quote, submit the product, quantity, destination, and delivery details so Alamo can confirm the freight method and price before payment or shipment.
Shipment to P.O. Boxes or APO/FPO Addresses: We ship to addresses within the continental US. Currently, we do not ship outside the continental US, including to P.O. boxes.
Shipment Confirmation and Order Tracking: Customers will receive a Shipment Confirmation email with their tracking number once their order has shipped. The tracking number will be active within 24 hours of shipment.
Customs, Duties, and Taxes: We are not responsible for any customs and taxes applied to orders. All fees imposed during or after shipping are the customer's responsibility, including tariffs, taxes, and other costs.
Damages: We are not liable for any products damaged or lost during shipping. If you receive your order damaged, please file a claim with the shipment carrier and save all packaging materials and damaged goods for inspection.
Incorrect Shipping Addresses and Refused Delivery: We make every attempt to validate shipping addresses provided by customers at checkout. If an address cannot be validated, we will attempt to contact you for an updated address. Failure to provide a valid address may result in order cancellation and refund. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Missing or Stolen Shipments: If you believe your shipment is missing or stolen after the shipment carrier has marked it as delivered, please contact us immediately. We will file a claim with the shipment carrier and involve local law enforcement if necessary. Replacement or refund of order will be provided upon completion of the investigation, which may take up to 21 days.